1. General Overview
San Diego Premier Screen Printing (“we,” “our,” “the shop”) provides custom screen printing, embroidery, and apparel decoration services. By placing an order, the client (“you”) agrees to the terms listed below.
2. Quotes & Pricing
- Quotes are valid for 7 days unless otherwise stated.
- Pricing is based on garment type, quantity, print locations, and number of colors.
- Any changes to artwork, garment style, or quantities may result in a revised quote.
- Rush fees apply to orders needed sooner than standard turnaround.
3. Minimum Orders
- Standard minimum for screen printing is 30 pieces per design.
- Embroidery minimums vary by item.
- Orders below minimum may be approved with a small‑run fee.
4. Turnaround Time
- Standard production time for screen printing is 7–10 business days and 10–15 business days for embroidery order, after final artwork approval and payment/deposit.
- Standard production time for patches is 15–30 business days after final artwork approval and payment/deposit.
- Turnaround does not begin until all garments, artwork, and approvals are received.
- Rush service may be available depending on schedule.
5. Artwork Requirements
- Print‑ready artwork must be submitted in vector format (AI, EPS, PDF) or 300 DPI raster files.
- Artwork requiring cleanup, recreation, or color separation may incur design fees.
- We are not responsible for print quality issues caused by low‑resolution or improperly submitted artwork.
6. Color Matching
- We use industry‑standard inks and will match colors as closely as possible.
- Exact Pantone matching is available upon request but may require an additional fee.
- Colors may vary slightly between garment materials and brands.
7. Garment Supply
- We source garments through approved distributors.
- If the client provides their own garments, we are not responsible for manufacturer defects, shrinkage, or print inconsistencies.
- Misprints on client‑supplied garments are not reimbursed.
8. Blank Goods Substitution Policy
- We reserve the right to exchange blank goods with equivalent or higher‑quality alternatives if the original items cannot be fulfilled due to supplier stock shortages, discontinued items, or unexpected inventory issues.
- Substitutions will match the original order as closely as possible in color, fabric weight, fit, and overall quality.
- If a suitable equivalent is not available, we will contact the client to discuss options before proceeding.
9. Spoilage Policy
- Industry‑standard spoilage is 2–3%.
- We are not responsible for replacing or reimbursing spoilage on customer‑supplied garments.
- For shop‑supplied garments, we will replace or credit any spoilage beyond the standard allowance.
10. Payment Terms
- A 50% deposit is required to begin production.
- Remaining balance is due at pickup or prior to shipping.
- We accept cash, card, and approved digital payments.
- Unpaid orders will not be released.
11. Order Approval
- A digital mockup must be approved by the client before printing.
- Approval confirms design, placement and colors.
- Once approved, changes may result in delays or additional fees.
12. Cancellations & Refunds
- Orders canceled after deposit may be subject to restocking and artwork fees.
- Custom printed items are non‑refundable.
- If an error is made on our end, we will reprint or credit the affected items.
13. Shipping & Pickup
- Shipping costs are the responsibility of the client.
- Once items leave our facility, we are not responsible for delays or damage caused by carriers.
- Pickup orders must be collected within 14 days unless otherwise arranged.
14. Intellectual Property
- By submitting artwork, you confirm you have the legal right to reproduce it.
- We are not liable for copyright or trademark violations submitted by the client.
- We reserve the right to refuse printing of copyrighted or offensive material.
15. Portfolio Use
- We may photograph and display completed work for marketing purposes unless the client requests otherwise in writing.
16. Liability
- We are not responsible for delays caused by suppliers, shipping carriers, or acts outside our control.
- Our liability is limited to the value of the order.